docs-en.sinch.com

# Sinch | Latam Messaging Documentation

## Sinch | Latam Messaging Documentation

- [Introduction](https://docs-latam.messaging.sinch.com/master.md)
- [Glossary](https://docs-latam.messaging.sinch.com/glossary.md): Learn more about important terms in our platform
- [Sinch | Latam Messaging Documentation](https://docs-latam.messaging.sinch.com/getting-started-menu/sinch-messaging-platform.md)
- [Login, Language & Menu](https://docs-latam.messaging.sinch.com/getting-started-menu/sinch-messaging-platform/login-language-and-menu.md): Learn more about the initial browsing of our platform
- [Account & Settings](https://docs-latam.messaging.sinch.com/getting-started-menu/sinch-messaging-platform/account-and-settings.md): Access credentials and basic settings, email, and password
- [Dashboard](https://docs-latam.messaging.sinch.com/getting-started-menu/sinch-messaging-platform/dashboard.md): Learn about quick viewing the status of your delivery channels
- [Contacts](https://docs-latam.messaging.sinch.com/getting-started-menu/sinch-messaging-platform/contacts.md): Learn how to edit, delete or create new contacts.
- [Groups](https://docs-latam.messaging.sinch.com/getting-started-menu/sinch-messaging-platform/groups.md): You can create groups with your contacts and target selective triggers at certain people. This way, you only send what your customer wishes to view.
- [Send a fast message](https://docs-latam.messaging.sinch.com/send-a-message/send-a-message.md): To send SMS more quickly and simply, use the "quick send" available in the "New message" menu
- [How to Send a Message](https://docs-latam.messaging.sinch.com/send-a-message/how-to-send-a-message.md): Learn how to send SMS, WhatsApp, and WhatsApp Group messages through our platform!
- [How to Set Up a File](https://docs-latam.messaging.sinch.com/send-a-message/how-to-set-up-a-file.md): You can upload your customer base to the platform; see how to use variables and correctly set up your files.
- [Mapped errors](https://docs-latam.messaging.sinch.com/send-a-message/mapped-errors.md): Possible errors you may encounter when uploading your customer base.
- [Campaigns](https://docs-latam.messaging.sinch.com/send-a-message/campaigns.md): Learn how reviewing message deliveries through a campaign works.
- [Correlation ID](https://docs-latam.messaging.sinch.com/send-a-message/correlation-id.md): Sending the correlation id in order to better identify messages sent.
- [Tracking Sent Messages](https://docs-latam.messaging.sinch.com/send-a-message/tracking-sent-messages.md): Learn more about the Messages sent screen, programmed messages, status, and more.
- [Cancelling a Message](https://docs-latam.messaging.sinch.com/send-a-message/cancelling-a-message.md): Learn how to cancel the delivery of your message.
- [Character Limit Setting](https://docs-latam.messaging.sinch.com/send-a-message/character-limit-setting.md)
- [MM2: New Report: Chat (MT + MO)](https://docs-latam.messaging.sinch.com/send-a-message/mm2-new-report-chat-mt-+-mo.md)
- [SMS Report > RCS (legacy)](https://docs-latam.messaging.sinch.com/send-a-message/sms-report-greater-than-rcs-legacy.md)
- [Viewing & Exporting Reports](https://docs-latam.messaging.sinch.com/reports/viewing-and-exporting-reports.md)
- [New WhatsApp Conversation report](https://docs-latam.messaging.sinch.com/reports/viewing-and-exporting-reports/new-whatsapp-conversation-report.md)
- [Getting to know the new reports](https://docs-latam.messaging.sinch.com/reports/viewing-and-exporting-reports/getting-to-know-the-new-reports.md)
- [Saved Reports](https://docs-latam.messaging.sinch.com/reports/saved-reports.md): To make the extraction and analyses done from report data, you can now save report templates in order to accelerate your work routine.
- [WhatsApp Lists](https://docs-latam.messaging.sinch.com/reports/untitled-1.md)
- [Billing Report](https://docs-latam.messaging.sinch.com/reports/billing-report.md)
- [System User Role](https://docs-latam.messaging.sinch.com/permission/system-user-role.md)
- [Managing Customers | Subaccounts](https://docs-latam.messaging.sinch.com/permission/managing-customers-or-subaccounts.md)
- [Permission Levels](https://docs-latam.messaging.sinch.com/permission/permission-levels.md): Today the platform has different levels for viewing features that are tied to user permission. See below which levels are those:
- [Subaccounts & Users](https://docs-latam.messaging.sinch.com/permission/subaccounts-and-users.md): Learn how to manage subaccounts and users within the platform.
- [IP Restriction](https://docs-latam.messaging.sinch.com/permission/ip-restriction.md): Insert IPs that your users can use to access the messaging platform.
- [Two-step Verification](https://docs-latam.messaging.sinch.com/permission/two-step-verification.md): An extra layer of security for your environment.
- [SMS Template](https://docs-latam.messaging.sinch.com/sms/untitled.md): Learn how to create an SMS message template.
- [SMS BOT](https://docs-latam.messaging.sinch.com/sms/sms-bot.md): Learn more about SMS message bots
- [RCS (Native)](https://docs-latam.messaging.sinch.com/rcs/rcs-native.md)
- [Insights Hub](https://docs-latam.messaging.sinch.com/rcs/insights-hub.md)
- [RCS Analytics](https://docs-latam.messaging.sinch.com/rcs/rcs-analytics.md)
- [Username](https://docs-latam.messaging.sinch.com/whatsapp/username.md)
- [WhatsApp Embedded Signup](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-embedded-signup.md): The embedded signup flow simplifies the current WhatsApp signup process, reducing the onboarding period from days to minutes.
- [Prerequisites](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-embedded-signup/prerequisites.md): The embedded signup flow simplifies the current WhatsApp signup process, reducing the onboarding period from days to minutes.
- [Registering your WhatsApp Number](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-embedded-signup/registering-your-whatsapp-number.md): The embedded signup flow simplifies the current WhatsApp signup process, reducing the onboarding period from days to minutes.
- [Verifying your Company on Business Manager](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-embedded-signup/verifying-your-company-on-business-manager.md): The embedded signup flow simplifies the current WhatsApp signup process, reducing the onboarding period from days to minutes.
- [Potential Errors During the Embedded Signup Flow](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-embedded-signup/potential-errors-during-the-embedded-signup-flow.md): The embedded signup flow simplifies the current WhatsApp signup process, reducing the onboarding period from days to minutes.
- [Human Assistance Policy](https://docs-latam.messaging.sinch.com/whatsapp/human-assistance-policy.md)
- [WhatsApp Guidelines](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-guidelines.md): Important concepts for WhatsApp business accounts.
- [Instructions & Good Practices](https://docs-latam.messaging.sinch.com/whatsapp/instructions-and-good-practices.md)
- [Channel Rules](https://docs-latam.messaging.sinch.com/whatsapp/instructions-and-good-practices/channel-rules.md): A few factors influence your WhatsApp number’s message deliverability and sending limits. Important indicators are as follows:
- [Learn More About Tiers](https://docs-latam.messaging.sinch.com/whatsapp/instructions-and-good-practices/learn-more-about-tiers.md)
- [Good Practices](https://docs-latam.messaging.sinch.com/whatsapp/instructions-and-good-practices/good-practices.md)
- [WA Template - What Is It?](https://docs-latam.messaging.sinch.com/whatsapp/template.md): Learn how WhatsApp’s Message Template works.
- [Registering a Template](https://docs-latam.messaging.sinch.com/whatsapp/registering-a-template.md): Creating a WhatsApp message template. Learn how to register your template.
- [Deleting a WA Template](https://docs-latam.messaging.sinch.com/whatsapp/deleting-a-wa-template.md)
- [WhatsApp Account Settings](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-account-settings.md): Learn how and what you can change in your WhatsApp profile
- [WhatsApp Dashboard](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-dashboard.md): Learn more details about your WhatsApp Dashboard
- [Tech Providers - What is it and how does it work?](https://docs-latam.messaging.sinch.com/whatsapp/tech-providers-what-is-it-and-how-does-it-work.md)
- [Business-scoped user IDs](https://docs-latam.messaging.sinch.com/whatsapp/business-scoped-user-ids.md): Learn about using business-scoped user IDs with LATAM Messaging's WhatsApp channel
- [Conversation API migration guide](https://docs-latam.messaging.sinch.com/whatsapp/conversation-api-migration-guide.md): A guide on how to migrate to Sinch's Conversation API
- [WhatsApp Carousel (coming soon!)](https://docs-latam.messaging.sinch.com/whatsapp/whatsapp-carousel-coming-soon.md)
- [Planning your bot](https://docs-latam.messaging.sinch.com/ia-conversational/untitled.md): Before you start building your bot on our platform, there are a few strategic steps to consider. From defining the use cases to crafting a bot personality – here's how to get started.
- [Creating a new bot](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-10.md)
- [Adding content to your bot](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-9.md): In the previous tutorial, we created a new bot and added a greeting. Now it's time to add some more content. We will start with some basic bot responses to frequently asked questions from users.
- [Detecting information in expressions](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-9/detecting-information-in-expressions.md): In the previous tutorial, you learned about intents and expressions. In this section, we'll cover another important part of bot building: entities.
- [Asking user info through input validation](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-9/asking-user-info-through-input-validation.md): You have now built the basic version of the Choo Choo bot, great! Next up is working with input validation. Often, the bot can grab information from expressions, using input validation.
- [Flow navigation with variables](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-9/flow-navigation-with-variables.md)
- [Bot dialogs](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-8.md)
- [Bot message](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-8/bot-message.md)
- [Go To](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-8/go-to.md)
- [Input Validation](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-8/input-validation.md)
- [Action](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-8/action.md)
- [Publishing & platform URLs FAQ](https://docs-latam.messaging.sinch.com/ia-conversational/untitled-1.md)
- [Latam Messaging Technical Documentation regarding API & Integrations](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations.md)
- [Introduction - Integrations](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/introduction-integrations.md): Welcome to our documentation for developers
- [SMS API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/sms-api.md)
- [Email API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/email-api.md)
- [Fallback API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/fallback-api.md): hnical Documentation: Fallback API
- [WhatsApp API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/whatsapp-api.md)
- [WhatsApp Groups API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/atlas-api.md)
- [Listing Message Templates](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/listing-message-templates.md)
- [WhatsApp Interactive API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/whatsapp-interactive-api.md)
- [WhatsApp Lists via API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/whatsapp-lists-via-api.md): Technical Documentation: WhatsApp Lists via API
- [WhatsApp Messaging via SFTP](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/whatsapp-messaging-via-sftp.md)
- [Campaigns API](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/campaigns-api.md): Technical Documentation: Campaigns API
- [TTL - Time to Live](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/untitled-2.md): Messaging with TTL (Time to Live - The HSM’s lifespan before being delivered)
- [Webhook](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/webhook.md)
- [Glossary - Status Page Components](https://docs-latam.messaging.sinch.com/support/glossary-status-page-components.md)
- [Components status page](https://docs-latam.messaging.sinch.com/status-page/components-status-page.md): This part of the documentation is intended to explain what each of the components of our status page (https://status.wavy.global) do when they have instabilities.
- [Integrations](https://docs-latam.messaging.sinch.com/status-page/components-status-page/integrations.md)
- [SMPP](https://docs-latam.messaging.sinch.com/status-page/components-status-page/integrations/smpp.md)
- [Web service API](https://docs-latam.messaging.sinch.com/status-page/components-status-page/integrations/web-service-api.md)
- [Web Interface](https://docs-latam.messaging.sinch.com/status-page/components-status-page/integrations/web-interface.md)
- [Callback / Delivery Report](https://docs-latam.messaging.sinch.com/status-page/components-status-page/callback-delivery-report.md)
- [Webhook DLR (delivery to handset)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/callback-delivery-report/webhook-dlr-delivery-to-handset.md)
- [SMPP DLR (delivery to handset)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/callback-delivery-report/smpp-dlr-delivery-to-handset.md)
- [SMPP Callback (delivery to carrier)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/callback-delivery-report/smpp-callback-delivery-to-carrier.md)
- [Webhook Callback (delivery to carrier)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/callback-delivery-report/webhook-callback-delivery-to-carrier.md)
- [OPERATORS](https://docs-latam.messaging.sinch.com/status-page/components-status-page/operators.md)
- [WhatsApp Sending messages to the user (MT)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/whatsapp-sending-messages-to-the-user-mt.md)
- [Internal Queues MT](https://docs-latam.messaging.sinch.com/status-page/components-status-page/whatsapp-sending-messages-to-the-user-mt/internal-queues-mt.md)
- [WhatsApp Receiving User Messages (MO)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/whatsapp-receiving-user-messages-mo.md)
- [Internal Queues (MO)](https://docs-latam.messaging.sinch.com/status-page/components-status-page/whatsapp-receiving-user-messages-mo/internal-queues-mo.md)